FAQ

The founder of Intelex Group invented microwavable soft toys in London in 1995.

Intelex is the world’s largest manufacturer of microwavable soft toys and gifts and have an impeccable record for safety spanning over 25 years. Warmies are tested safe for all ages. Our products are manufactured to comply with US ASTM f963-11 safety standards, and meet the CPSIA regulations.

Each Warmies® product contains a carefully measured amount of specially treated Millet that has been thoroughly cleaned and dried to a specific moisture content. We also add a hint of dried French Lavender flowers to give a relaxing aroma.

Our heatable products are suitable for all ages but must only be used under careful adult supervision.

All of our products are manufactured using the highest quality materials. We use specially treated and cleaned grains and our products comply with CE, MDA and EN71-1/2/3, BS 8433: 2004 safety requirements which does include flammability testing.

All Warmies® products carry heating instructions attached to a label sewn into the product and these instructions should be followed very carefully. If your Warmies® product has been overheated by mistake you should dispose of it in normal household waste after allowing it to cool to room temperature.

Yes, this is quite normal due to the natural moisture content of the filling material and will cease after the first few uses. You can place a piece of paper kitchen towel onto the plate of the microwave and heat as normal for the first few used if required.

Surface wash only with a lightly damp cloth – DO NOT immerse in water, as this will harm filling material.

All Warmies® products have been designed and manufactured to last for years and can be reheated thousands of times. Always follow the heating guide and allow the product to cool fully between uses.

We do not recommend heating Warmies® in a conventional oven as internal oven temperatures can vary greatly. It is perfectly safe to warm your Warmies® product on a radiator when not in use. Warmies® have been safety tested for use with microwaves having a maximum power of 1,000 watts.

Simply place the entire product within a grip seal freezer bag and place in the freezer for 2-3 hours. Cold temperatures ease bruises and sprains.

The product should stay warm for 40-45 minutes depending on the range and ambient room temperature.

We recommend storing Warmies® in a cool dry place.

The old design Long Hot Water Bottle inserts are made from PVC, while our new boxed, rolled Long Hot Water Bottles and new Long Hot Water Bottle designs are made from rubber.

Old designs with bottle made from PVC: Grey Fur, Pink Fur, Cream Fur, Grey Nordic, Navy Knit, Cream Knit, Burgundy Fleece, Pink Fleece, Taupe Fleece, Purple Chevron, Purple Tartan, Blue Tartan, Blue Stripe, Purple Stripe, Red Stripe, Red Spot

New designs with bottle made from rubber: Blue Fur, Vanilla Fur, Blush Pink Fur, Marshmallow Grey Fur, Mocha Fur, Slate Fleece, Cranberry Fleece, Clay Fleece