Returns

We accept returns in the following circumstances:

  • Incorrect Item Received
    If you’ve received the wrong product due to a packing error, please contact us as soon as possible.

  • Damaged or Faulty Item
    If your product arrives damaged or has a fault, let us know and we will arrange a replacement or refund.

  • Item Doesn’t Match Website Description
    If the item you’ve received doesn’t accurately reflect the product images or description on our website (e.g. differences in colour, detailing, or size), we’ll work with you to resolve the issue.

Please note that we are unable to accept returns for items that have been used or are not in their original condition and packaging unless faulty.

How to Request a Return

To arrange a return, please contact our customer support team at [your returns email or contact form link] with the following:

  • Your order number

  • A description of the issue

  • Clear photos of the item (if it’s damaged or doesn’t match what was expected)

Once your return has been approved, we will issue a prepaid Royal Mail returns label.

Booking a Collection

After receiving your return label, you can book a free collection with Royal Mail at a time that suits you using the following link:

Book a Collection with Royal Mail

Just attach your label to the parcel and Royal Mail will come to you.