We want you to be completely delighted with your Warmies®, but we understand not every love story was meant to be. Our simple 30-day* return policy makes it easier to say goodbye.

  • Step 1: To begin a return, contact us using this form.
  • Step 2: Securely pack your unused Warmies® into a box to protect them from damage on their journey back to us. Be sure to include your return number so we can process your refund.
  • Step 3: Address the return package to:

Units 17-18 Regent Park, Booth Drive, Park Farm Industrial Estate, Wellingborough, Northamptonshire, NN8 6GR

*Please note that we only accept returns within 30 days of purchase. Returned items must be unused with all tags still attached. 

You will receive your refund via the same method that was used to make your purchase.  

All returns are made at the cost of the consumer, we do not offer a free returns service.